Posts

New Year. New Goals.

Have you quit your resolution yet? On average, people break their New Year Resolution in about 32 days. With 356 days to accomplish goals in a calendar year, it is easy to get caught up in long term goals and leave short term goals behind. “We turn not older with years but newer every day.” – Emily Dickinson Whether that goal means losing weight, working out, or simply eating healthier, the pandemic has allowed people to reevaluate…

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Message from the President

Merry Christmas and Happy New Year to you all! I want to take a brief moment to wish all of you and your families a blessed holiday season. As we start to return to normalcy, I hope that you are able to take this time and gather to celebrate with family and friends. While 2021 has been a much better overall than 2020, it has still contained some unique challenges and treacherous navigations.  Internally, it has forced us…

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Is the US Postal Service affecting your AR?

“Does it make a difference if it’s an extra day to get a letter?” Louis DeJoy, US Postmaster General, responded to questions about the USPS broader new 10-year strategic plan in February 2021. On average standard mail takes 1 to 4 days depending on where the mail is being delivered. With the new plan, less mail will be transported through the air. The projected regions to be most affected are Florida, Southern Texas, New England and the…

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Reducing Your Staffing Headaches

Revenue cycle management has long been a targeted area to rein in cost, accelerate revenue, and strengthen a healthcare system’s financial success.  Pre-COVID, healthcare organizations were encountering staffing shortages with the most problematic areas pertaining to nurses and physicians. Post COVID, staffing shortages are occurring throughout the system and revenue cycle is no exception.  Healthcare providers are now facing critical situations due to low staffing and are exploring new ways to accomplish their goals. Today, successful executives…

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outsourced preregistrations success

5 ATTRIBUTES OF OUTSOURCED PREREGISTRATION SUCCESS AND WHY YOU SHOULD CARE…

Unexpected hospital fees are a shock to the patient community; often resulting in frustration with the provider. Communication with the patient before the encounter is paramount to the patient’s satisfaction as well as the facility’s fiscal success.  Many providers work tirelessly to improve the front end of their revenue cycle only to see it slip into the old ways as employee turnover and time constraints in the registration area return registration staff back to the path of…

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COVID-19 and Its Lasting Effect on Patient Engagement

2020 WAS A YEAR OF UNEXPECTED DIGITAL ENGAGEMENT THAT NO ONE COULD FORESEE. THE COVID-19 PANDEMIC HIT AND IMMEDIATELY CHANGED THE WAY THAT WE CONNECTED WITH FRIENDS, FAMILY, AND THE ENTIRE WORLD. DIGITAL TRANSFORMATION CATAPULTED FORWARD AT AN UNIMAGINABLE RATE. SOLUTIONS WERE BUILT OUT OF NECESSITY AND THE WORLD WAS CHANGED. END RESULT…A MUCH MORE DIGITALLY CAPABLE SOCIETY …AND WE AREN’T GOING BACK. Pre-COVID Factors First, let us take a look at factors that had begun to…

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Terri Edger Vice President Operations

EDGER PROMOTED TO VICE PRESIDENT

During the recent 25th Anniversary celebration, MedCo announced Terri Edger has been promoted to Vice President of Operations. Terri previously served as Director of Call Center Operations. During her 5+ years with MedCo, she has also held the Director of Client Services role as well as others.  “As our company has grown from one to many over the last 25 years we have continually adapted and evolved to maintain our core values and objectives. During this time we have…

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Brandy Simpson Vice President of Revenue Optimization

SIMPSON PROMOTED TO VICE PRESIDENT

During the recent 25th Anniversary celebration, MedCo announced Brandy Simpson has been promoted to Vice President of Revenue Optimization.  MedCo is how many employees who have previously left for education or other opportunities always find their way back.  I hired Brandy about 15 years ago to assist us with answering the telephone. After moving up the ladder to the position of Client Services Manager, she received an opportunity to work for a health facility that would help…

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WILDER PROMOTED TO EXECUTIVE VP OF SALES

MedCo is excited to announce that Greg Wilder will lead the Sales team! Greg will fill the slot vacated by Wallace Harmening’s recent promotion to Chief Revenue Officer. Greg has over 25 years of sales, management, business development and executive leadership experience in the Healthcare Industry. The majority of his career has been focused on providing solutions and services with an emphasis on revenue cycle management applications. He has held various leadership roles in both large fortune 500…

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MEDCO SERVICES AND HEALTHQRS ANNOUNCE STRATEGIC PARTNERSHIP

MEDCO SERVICES AND HEALTHQRS ANNOUNCE STRATEGIC PARTNERSHIP ALLOWING HEALTHCARE PROVIDERS TO OFFER A CONSUMER EXPERIENCE TO PATIENTS.  Chicago, IL- MedCo Services, Inc., a leader in Revenue Cycle Management, announced today at Becker’s Hospital Review 5th Annual Health IT + Revenue Cycle Conference its strategic partnership with HealthQRS.  HealthQRS’ founders were the former founders of nTelagent, the first holistic retail application for point-of-service healthcare. HealthQRS was founded to create a retail healthcare platform that addresses the needs of…

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